FAQ

7bot Deposits, Withdrawals and Support — All Your Questions Answered

From new players to regular members — the questions that come up most often are all answered in one place on this page. Deposits, withdrawals, customer support and responsible gambling rules — detailed answers to more than 20 questions across four sections are available below.

৳300 Minimum Deposit
10–45 Minutes Withdrawal Time
24/7 Live Chat Support
Section 1

Deposits

7bot currently supports four mobile wallets for deposits: bKash, Nagad, Rocket and Upay. All four are familiar and fast for Bangladeshi players. Log in to your 7bot account, go to the payment section, choose your preferred wallet and follow the instructions.

The minimum deposit at 7bot is ৳300 across all deposit methods. Whether you are playing slot games or betting on cricket, the rule is the same. You can start with a small deposit, but for the 100% first-deposit bonus (up to ৳8,000) the more you deposit, the larger your bonus will be.

Log in to your account, go to the payment section and select bKash. Enter the amount — minimum ৳300. Send money from your bKash app to the 7bot bKash number shown on screen. Copy the transaction ID, paste it into the deposit form and confirm. Your balance is usually credited within a few minutes.

Yes, Nagad is one of 7bot's supported deposit methods. The minimum deposit is ৳300, the same as other methods. Log in, select Nagad on the payment page, send the payment from your Nagad app to the number shown on screen, then confirm the deposit with the transaction reference.

First check that you submitted the transaction ID correctly and that the number was right. In most cases the balance is credited within a few minutes. If 30 minutes have passed and it still hasn't arrived, contact 7bot's 24/7 live chat — provide the transaction ID and the time of the transfer and it will be resolved quickly.

7bot does not add any processing fee on deposits. However, your mobile wallet (bKash, Nagad, Rocket, Upay) may apply its own send-money charge according to its own policy, which varies by wallet. It is worth checking the charge information in your wallet app before making a deposit.
Section 2

Customer Support

7bot's customer support team is available seven days a week, 24 hours a day. Support is not closed at night, on public holidays or on BPL match days. Live chat is the fastest way to get in touch with any issue.

7bot offers two support channels: live chat and email. Live chat is the fastest — you can start it directly from the site or app after logging in. Emails are replied to as quickly as possible. There is no phone support.

Yes, 7bot's support team can assist in both Bengali and English. Bangladeshi players are welcome to ask questions in Bengali and will receive answers in Bengali. Language will not be a barrier to getting help.

For a faster resolution, have the following ready before you get in touch: your registered mobile number or username; a brief description of the issue; if it is payment-related, the transaction ID and date; and a screenshot of the problem if possible. With this information the support team can verify the issue much more quickly.

Email complaints are replied to as quickly as possible. However, for urgent matters — such as funds not arriving or a login problem — it is better to use live chat, since you can speak directly with an agent and get an immediate resolution.

You can use the 7bot site's live chat without logging in — the chat widget is visible on every page of the site. Provide your registered mobile number and a description of the issue there. You can also contact support by email. A password reset option is also available on the 7bot Login page.
Section 3

Withdrawal Questions

The minimum withdrawal at 7bot is ৳800. To withdraw via bKash, Nagad, Rocket or Upay, your balance must be at least ৳800. Funds normally reach your mobile wallet within 10 to 45 minutes of the request being made.

For bKash and all other withdrawal methods at 7bot, funds normally arrive within 10 to 45 minutes. Processing begins once the request is verified. If there is a delay for any reason, contact live chat with your withdrawal reference number and the status will be checked.

Yes, but the wagering requirement on the bonus must be met first. For example, the welcome bonus carries a 15x wagering requirement — meaning if you receive a ৳1,000 bonus, you must place ৳15,000 in bets before withdrawing. Once the requirement is met, your winnings can be withdrawn just like a regular balance. Full details are available on the terms and conditions page.

Yes. For security and fraud prevention, 7bot only processes withdrawals to the mobile wallet that matches the registered number on the account. Withdrawal requests to a wallet in someone else's name are not processed. It is important to provide accurate details when registering.

7bot's payment processing runs seven days a week, 24 hours a day. Whether it is the middle of the night or a Friday, withdrawal requests are normally fulfilled within 10 to 45 minutes. Occasionally a short delay may occur due to the verification process.
Section 4

Limits and Controls

All casino and betting activity at 7bot is for persons aged 21 and above only. Providing the correct date of birth when opening an account is mandatory. If verification shows a player to be under 21, the account will be closed. This is a strict policy for player protection.

Some common signs: spending more time or money than planned on betting; repeatedly playing to recover losses; neglecting family or work; lying about gambling; and using betting to relieve stress. If you notice these signs, seek help — the responsible gambling page has detailed information.

If you feel your gambling is getting out of control, speak to someone you trust or a professional. In Bangladesh, Kaan Pete Roi and some mental health organisations offer support. 7bot's support team can also help with responsible gambling matters. A list of resources is available on the responsible gambling guidelines page.

Yes, 7bot offers cooling-off and self-exclusion options. A cooling-off period means taking a short break for a set number of days; self-exclusion means removing yourself from the platform for a longer period. Contact the support team to set either option. This feature respects the player's personal decision.

As part of responsible gambling, 7bot allows you to set deposit limits. You can set a daily, weekly or monthly deposit limit for yourself. Contact the support team to activate a limit or look for the option in your account settings. This is an effective way to avoid overspending.

This is a serious matter. If you suspect this has happened, contact 7bot support immediately via email or live chat. The site has a strict 21+ age policy and the account in question will be closed after investigation. You can also prevent minors from gaining access by using a PIN or password on your device.
Need more help?

Contact us directly

If you did not find the answer on this FAQ page, 7bot's support team is ready to help directly. Ask about cricket betting, slot game rules or any account-related matter — and get a reply in Bengali.

Live Chat

Chat directly from the chat widget on any page of the site. Can be used without logging in.

24/7 Bengali and English Fastest

Email Support

Send detailed complaints or attach documents by email. The support team will reply as quickly as possible.

24/7 Bengali and English File attachments supported